D2C brand · €42M GMV · 5 EU countries

Resolve · autonomous support operator

A direct-to-consumer brand was drowning in eight hundred to fifteen hundred support tickets a day across email, chat, WhatsApp, Instagram DM, and Messenger. First-response time was four hours, twelve agents were burning out, customers were churning. Resolve runs as a fully autonomous operator. The moment a new ticket arrives, the system reads it, detects the language, looks up the customer in Shopify, Stripe, and Klaviyo, routes it to the right specialist agent (shipping, refund, sizing, product, retention), calls real APIs to resolve it, drafts a reply in the customer's language matched to brand voice, and sends it back through the original channel in about twenty seconds. Eighty-nine percent of tickets close without a human ever touching them. The remaining eleven percent arrive on a reviewer's desk pre-triaged with customer history, tool calls, and a draft reply already attached, so a team of three reviewers plus a supervisor now handles what twelve agents used to grind through.